Booking, Cancellation, and No-Show Policy

To reserve your massage appointment, we require a valid credit card at the time of booking. Rest assured, your card will not be charged until the service is complete. If you plan to use a gift card as payment, please bring it with you to your appointment. However, a credit card is still required to hold and confirm your booking.

You may modify or cancel your appointment up to 48 hours in advance. Cancellations or changes made within 48 hours of your appointment, or no-shows, will result in a charge of 100% of the service cost to your stored payment method. This policy applies to all circumstances, including holidays, work commitments, illness, and emergencies.

To cancel, please call us at (713) 788-8110 or use the cancellation link provided in your confirmation email. If we’re unable to answer, kindly leave your details on our voicemail. Please note that cancellations via email will not be accepted.

Chargebacks Policy:

Filing a chargeback after receiving your massage will be considered fraudulent activity. Should this occur, you will be blocked from all future services with Simple Sensations, and the case will be reported to your local law enforcement agency.

Rescheduling

You may change your appointments as many times as you need, so long as we are given more than 48 hours notice of any changes or alterations.

Late Arrivals

Depending on our schedule, late appointments may not receive the full session time allotted for the treatment service booked. Full payment will be required for the original time booked.

Health Considerations

Please inform us at time of scheduling of any health conditions, allergies, special needs or concerns you have. Your safety is important to us and some services may not be appropriate for certain conditions.

Communicate Your Preferences

Be sure to speak up. All aspects of your session can be modified to your preference: pressure (too light or too deep), lighting in the room, style of music, temperature, and whether or not you choose to have a conversation or enjoy the treatment in silence.

Ethics Policy

Therapeutic massage is strictly non-sexual. If the client presses interest in sexual massage, the therapist will terminate the massage immediately and full payment will be required for the booking.

Right of Refusal

Therapist(s) reserve the right to refuse service to anyone at any time without explanation.

Payment

We accept Zelle, cash, and all major credit cards, including HSA cards.

Rates

All rates are subject to change.

Packages

Packages are valid for 12 months from the date of purchase. Package sessions can be shared with friends or family members. Email us when you gift your session and provide the recipient’s full name and contact information to avoid any confusion. Packages can not be redeemed for cash or refunded.

Refund

Since Simple Sensations is a service-based business, we cannot offer refunds for services or gift cards.

Gift Cards

Gift cards have no expiration date. Gift cards can not be redeemed for cash. Simple Sensatioins is not responsible for lost or stolen gift cards.

Gratuities

We deeply value the expertise and care we bring to every session, and our pricing reflects this commitment. While any gratuities offered are received with sincere appreciation tipping is not accepted.

OTHER MASSAGE POLICIES

Informed Consent

At your first visit with us you will receive a copy of the massage therapy policies and will be asked to sign the consent stating that you have read the information, understand it, and agree to comply with the professional massage therapy policies and procedures. Clients who we have not seen for at least a year will also be asked to fill out this form.

Scope of Practice

● Massage Therapy is a profession in which the practitioner applies manual techniques, and may apply adjunctive therapies, with the intention of positively affecting the health and well-being of the client.

● Massage Therapists do not diagnose or prescribe for medical conditions nor are they allowed to provide treatment for a specific condition without a doctor's supervision. The massage therapist is required to refer you for diagnosis and to follow recommendations of your physician.

Respect For Client Needs and Boundaries

● The massage therapists are happy to adjust pressure, temperature, music volume, work longer on an area or move on if you request it.

● The client may choose to: leave on as much clothing as needed for comfort, refuse any massage methods, stop massage at any time and is free to leave.

● The client will always be modestly draped. Only the area being massaged will be undraped. The clients will be kept informed of the area to be massaged.

● Occasionally, an emotional response to massage occurs. If this happens, it is ok to express the feelings in our safe, nonjudgmental environment - or you may request privacy and end the session. You are in control.

Confidentiality and Conversation

● The discussion between the massage therapist and the client is confidential. The client may or may not choose to talk during the massage.

Existing and New Medical Conditions

● It is the responsibility of the client to keep the massage therapist informed of any medical treatment currently being taken, and to provide written permission from the physician, chiropractor, physical therapist, etc., that the massage may be continued.

● The client must also keep the massage therapist informed of any changes in health conditions.

● For clients undergoing chemo and radiation therapies – If you are currently in treatment, or if your last treatment session was less than 12 months ago, we require a doctor's note that states the doctor is aware of and agrees to the desired treatment.